Assistant Office Manager Description
A manager is a leader in the practice and becomes the personality of the practice. To build a positive culture, it’s important that the manager be compassionate and caring.
Office Assistant Responsibilities:
- Daily reconciliation of payments
- Bank deposits and receipt verification
- All aspects of optical dispensing, contact lenses, product orders and delivery
- Manage patient complaints
- Inventory and ordering of all office supplies
- All aspects of customer service
- Manage recall tactics (monthly and daily)
- Print and mail all communications to patients
- Track data; produce reports (daily, monthly and as needed)
- Insurance billing and claim filing
- Manage bookkeeping; enter data into QuickBooks or other
- Manage the practice marketing plan and calendar; logistics of marketing
- Order and supervise maintenance on the facility and equipment
- Test, update and manage all procedures and policies
- Responsible for retention, protection, retrieval, transfer, and disposal of records
- Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement
- Develop office policies and procedures, and ensure they are implemented appropriately
- Maintaining company HIPAA compliance in conjunction with Abyde
- Acting as the company HIPAA compliance officer
- Oversee and support all administrative duties in the office and ensure that office is operating smoothly
- Receive and sort incoming mail and deliveries, and manage outgoing mail
- Identify opportunities for process and office management improvements, and design and implement new systems